How much does shipping cost?

We are pleased to offer Free Standard Shipping via FedEx and UPS to customers in the continental US. Please allow up to 5 business days from the date payment is processed for your merchandise to be delivered. We regret we’re unable to offer Free Standard Shipping to customers in Alaska, Hawaii, or US Protectorates, or to customers with PO Boxes, APO/FPO addresses, or international addresses.

I don’t have a continental US address. Can I still order from 222Fifth.com?

If you wish to place an order for shipment to Alaska or Hawaii, please contact us at 1­-888-­330-­7115 or email us at info@222fifth.com We’ll be happy to help you place your order and identify a shipping service that serves your area. Shipping and handling fees for orders to Alaska or Hawaii will be added to your merchandise total.
We regret we’re unable to ship orders to international destinations, US Protectorates, PO Boxes, or APO/FPO addresses at this time.

How long will it take for my order to arrive?

Orders in most cases ship within 2 business days of being placed, and are delivered 4 to 5 business days to addresses within the continental US.
Orders to Alaska and Hawaii may take longer to arrive at their destinations. To place an order for delivery to either of
these states, please contact us at 1­-888­-330-­7115​ or mail us at info@222fifth.com. We’ll be happy to help you identify available shipping services, the associated costs and delivery times for such orders.

Can I track my order?

Absolutely! Upon making your 222 Fifth purchase you will receive an automated email message confirming your order. Spot your order number and keep your email handy because that’s what you’ll need to track your order. You can either track your order from Your Dashboard or Order Status.
If your order is shipping to the Continental US, we’ll send you another email letting you know that we’ve shipped your order and included tracking number from our carrier – just in case you’re too excited and cannot wait to know when it arrives. We get it 🙂
If your order is shipping to Alaska or Hawaii, we’ll let you know when it leaves our warehouse in California along with any other shipping/tracking information that’s made available to us from the carrier.

Why does the item I received appear different from the pictures on the website?

There are multiple factors that influence how a product appears on a web site, from the type of lighting in which the product was photographed to the characteristics of the site viewer’s computer monitor. For the most accurate dimensions and information regarding the product, please scroll to the product information section. If you’re still not satisfied and further questions about any of our products, please get in touch with us.
If you’re not completely satisfied with your purchase, please refer to How do I make a return?

What is your return policy?

We want you to be delighted with your purchase. If you’re not satisfied with your purchase for any reason, you can send it back to us within 30 days from the date of your purchase. We will be happt to accept returned merchandise  that is not used or damaged and is in its original packaging.
While customers are responsible for the cost of return freight, insurance, and any items that are damaged or lost in transit, we make it easy for you to ship your returns to us with insured prepaid return labels.
Please note that all Sale or Last Chance items are final sale and not eligible for return.

Total Value of Merchandise Returned Freight
$1 – $50 $10
$51 – $110 $15
$111 – $160 $25
$161 – $220 $30

What is your refund policy?

Unless indicated otherwise, we will process a refund back to the credit card used to the purchase the merchandise.
Alternatively, we can issue a merchandise credit in the form of a gift card number. This credit will be valid for purchases site wide.

How do I make a return?

You must initiate a return within 30 days from your purchase.
To initiate a return, head over to your dashboard and click on Orders.
Select the order if you’d like to return by clicking on the View button and then by clicking on the Return* button. You can request return on a single item or multiple items by selecting as many as you’d like within the same order. Fill out the reason for your return and leave the rest to us. We’ll contact you within 2 business days.
*Please note that the return option is only available if your order status says completed and 30 days have not passed since your purchase.
Alternatively, you can call/email/chat us to initiate returns.

Can I cancel my order?

If you placed an accidental order or changed your mind, you might still be able to cancel your order. Before requesting cancellation, please make sure that your order status says Processing. Head over to your dashboard and click on Orders. If eligible, you should see an option to Cancel your order.
Most orders are processed within 24 hours. Unfortunately we cannot cancel an order if it has been processed already. You will be required to initiate a return process once you receive the merchandise by going to your Account or get in touch with our customer service.

What can I do if I received damaged goods?

Bummer! If you received defective or damaged merchandise, just shoot over an email to us at info@222fifth.com with pictures of your damaged goods. We’ll be happy to send you a replacement part.

Can I make an exchange?

Due to the fragile nature of our products, we do not offer exchanges. If you are not completely satisfied with your purchase however, we’ll be happy to accept the returned merchandise. You can then request a credit back to the original form of payment or request store credit.

What should I do if I received the wrong item?

If you believe you were shipped the wrong item, please email us within 30 days from the date of purchase ​and we’ll be happy to correct the error.